Probe Group

Upgrading 2000+ machines across 3 countries within 3 months.

Challenge accepted!

Probe, the 'Next Generation BPO' are a leading supplier of outsources services including conversations, collections, processing and field services. Their operations consist of almost 5,000 workstations across 3 countries, all driven by a passionate culture cementing them as an employer of choice.

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Please download our complimentary case study for more information, or contact us on 1300 313 384

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    The Challenge

    Meeting stringent security and compliance requirements including PCI-DSS and IRAP required Probe Groups' entire fleet to be upgraded to Windows 10 within 3 months.

    The Issues

    • Minimal clarity around the status of their current workstation fleet
    • Close to 5000 machines across 3 countries
    • Require 100% uptime
    • To be completed before the end of the year

    The Solution

    • A vigorous workstation audit.
    • A solid plan.
    • Appropriate desktop deployment solution .
    • A flexible, yet stringent project management approach.
    • And full customer/partner commitment to a positive outcome.

    Outcome & Benefits

    • Completed on-time and under budget
    • Clear and concise data provided on current situation
    • All 2000+ workstations across 3 countries upgraded before due date
    • Consistent security and policies across the entire fleet
    • Automated deployment
    • Improved data and reporting capabilities
    • Reduce staff time and effort
    • Patching and application deployment
    • Staff training